OPERATIONAL OBJECTIVES AT THE PENANG MUTIARA CASE STUDY ANSWERS

OPERATIONAL OBJECTIVES AT THE PENANG MUTIARA CASE STUDY ANSWERS

For both operations, identify how quality, speed, dependability and flexibility can help to reduce the cost of producing their services. So, voluntary workers in a charity may be employees, shareholders and customers all at once. Internally, staff can achieve satisfaction by providing error-free goods and services to give quality advantage to the external customers. Hence, staffs having the ability to maintain competitive advantage and execute business strategy. Speed adds flexibility – fast response adds the capability for operations to the flexibility dealing with urgent things.

Any kind of material can be collected and a charge is made depending on the volume of material. Good quality leads to stable and efficient processes that less mistake, easy for coordination for matching the standard of processes, dependable and advance equipments and tools to use adds dependability for internal customer. Partnership with other firms such as airlines. Moreover, flexibility helps in increasing the speed of response. Step 2 – Draw the relative required performance for both operations on a polar diagram.

Operations objectives at Penang Mutiara Essay

Retrieved 09,from https: Company might takes part in developing, manufacturing. Both these papers were the origins of the idea that operation’s role is important in determining its contribution to a business. And, marketing a product will known as the part of internationally known, trustworthy system.

All purchasing decisions will probably be made at company headquarters. Would you like to get ansders custom case study? It must develop processes flexible enough to make novel components, organize its staff to understand the new technologies, develop relationships with its suppliers which help them respond quickly when supplying new parts, and so on.

The unusual design for the products can make the marketing organization become powerful and companies believed that the product can delivered to customers. Reduce wastage of labour and can concentrate on providing pneang service to other guests. Speed reduces inventories anwsers reducing i inventories mean increasing the utilization of rooms and restaurant, that fast cleaning and preparing the available rooms and dinner tables for external customers ooerational revenue for organization, and improving the efficient of working.

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operational objectives at the penang mutiara case study answers

What role should the operations function play in achieving strategic success? Speed reduces inventories For Mutilate, reducing inventories mean increasing the utilization of rooms and restaurants that fast cleaning and preparing the available rooms and dinner tables for external customers adds revenue for organization, and improving the efficient of working.

Implement and develop long term strategies to be able to compete with the other premier hotel. Add this document to collection s. In addition, for the flexibility part pwnang the operation performance, flexibility means what you do for the changes.

operational objectives at the penang mutiara case study answers

The hotel never compromises the quality of service in order to cut costs. Hospital Automobile plant ” . New York, and Chase, R.

operational objectives at the penang mutiara case study answers

Some stakeholders are internal, for example the operation’s employees; others are external, for example customers, society or community groups, and a company’s shareholders. Even though Penang Mutiara managed to maintain its competitiveness with their current strategy, it is still not sufficient to remain competitive due to unstable market demand. All have hints on how they can be answered on the Companion Website for this book that also contains more discussion questions – www.

Unique operations capabilities drive strategy that operation takes a leading role in having competitive strategy, seen as the prime source of the capabilities which competitors find objetives to imitate.

Lack of long term plans.

Penang mutiara

Dependability means do things on time, well management and coordination with every operation process. Without the high costs of brand marketing and advertising and with Aldi’s formidable purchasing power, prices can be objecties per cent below their branded equivalents.

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Wernie has the vision and very clear focused beliefs about the importance of running an effective operation where customers have every right to demand for first class service which they are obliged objectuves provide for.

And how would they do this? They can be relied on to deliver exactly as planned.

Penang mutiara | Case Study Template

For Mutiara, quality means consistently producing impeccable services, using top-class and durable materials to create the right impression and environment, and anticipating and preventing all potential problems in advance. What are the performance objectives of operations and what are the internal and external benefits which derive from excelling in each of them? The name Mutiara means ‘pearl’ and is also a term of endearment in the Malay language.

When the organization is managing to do this, it is giving a cost advantage change what opreational does, how it Is doing it, or when to its customers. In addition it has its own small factory which develops and produces a continual stream of exciting new products.

If the company despatches 5 million items every year and if the cost of holding inventory is 10 answres cent of its value, how much cost will each of these suggestions save the company? If everything in an operation is perfectly dependable and has been for some time, a level of trust will have built up between the different parts of the operation.